Job Responsibilities:

• Team Leadership & Staff Management:
  • Supervise, train, and motivate bakery staff to ensure efficient operations.
  • Schedule shifts, manage time-off requests, and ensure adequate staffing levels at all times.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Resolve any staff conflicts or issues promptly and professionally.
• Operations & Customer Service:
  • Ensure smooth day-to-day operations of the bakery, including overseeing baking schedules and production levels.
  • Provide exceptional customer service by addressing customer concerns, managing inquiries, and ensuring a pleasant in-store experience.
  • Maintain a clean, organized, and safe work environment for both employees and customers.
• Inventory & Product Management:
  • Oversee inventory levels, ensuring the bakery is adequately stocked with ingredients, packaging materials, and products.
  • Monitor product quality and freshness to ensure the highest standards.
  • Place orders for supplies and ingredients, negotiating with vendors to achieve cost-effective solutions.
  • Manage waste and ensure proper product rotation to minimize losses.
• Sales & Marketing:
  • Monitor sales goals and performance, developing strategies to increase revenue and customer retention.
  • Implement promotional campaigns and seasonal specials to boost business.
  • Stay updated on current food trends and customer preferences to introduce new products.
• Financial Management:
  • Monitor and manage store budgets, control expenses, and ensure profitability.
  • Handle cash management, including daily cash reports.
  • Assist with forecasting, setting financial goals, and achieving store targets.
• Compliance & Safety:
  • Ensure the bakery complies with all health, safety, and sanitation regulations.
  • Train staff on food safety and workplace safety procedures.
  • Conduct regular safety audits and ensure proper food handling and cleanliness at all times.

Qualifications:

• Education & Experience:
  • High school diploma or equivalent (Associate’s degree in business or related field is a plus).
  • Proven experience in bakery management, retail management, or a similar role.
  • Previous experience in a food service or hospitality setting is preferred.
  • Knowledge of bakery operations, food production, and inventory management.
• Skills & Abilities:
  • Strong leadership and interpersonal skills, with the ability to motivate and manage a team.
  • Excellent customer service and communication skills.
  • Ability to handle stressful situations while maintaining professionalism.
  • Solid organizational and multitasking abilities.
  • Proficiency in basic financial management.
  • Knowledge of food safety regulations and compliance requirements.
• Physical Requirements:
  • Ability to stand for long periods, lift heavy items, and work in a fast-paced environment.
  • Must be able to handle and work with hot kitchen equipment and ovens.

Benefits:

• Competitive salary based on experience.
• Employee discounts on bakery products.
• Opportunities for career advancement and professional development.
• Flexible work hours, including weekends and holidays.
• A positive, team-oriented work environment.